I heard there was a problem with the power bars, are they safe to use?

Recently, out of an abundance of caution we asked customers to stop using the white and green power bar from the Energy Efficiency Kit after reports of some power bars malfunctioning. The manufacturer investigated the damaged power bar and determined that prolonged water exposure to the power bar’s printed circuit board assembly resulted in shorting and caused the malfunction.

Can I continue and use my white power bar?

Yes, but we encourage everyone to review the guidelines on safe power bar use. However, out of an abundance of caution, if you would like to discard your white and green power bar, we will replace it with a new one.

I discarded my white and green power bar; can I get a new one?

Yes, please email us and we can send you a new power bar.

What should I plug into power bars?

DVRs/routers, cable boxes/modems, TVs/PCs, gaming consoles (without a hard disk drive), AV receivers and TV/PC accessories are items that can be safely plugged into a power bar.

What shouldn’t be?

Large appliances or furniture should not be plugged in to the power bar.

What is the benefit to using a power bar?

Power bars help save energy by reducing the amount of standby power electronics continue to use after turning them o­n.

What would cause a power bar to malfunction?

In this case prolonged water exposure caused the power bar to short.

How may reports of malfunctioned power bars?

We were made aware of 4 instances of damaged power bars.

How many kits were distributed?

Over 20,000 kits have been distributed.

I have a black power bar; can I still use this?

Yes, but we encourage everyone to review the guidelines on safe power bar use.

Are the power bars safe to use?

Yes. In fact, TrickleStar the manufacturer, has distributed over 9 million advanced powerstrips/bars to the North American market.

Was there a defect in the power bar?

No, the issue was because of water exposure and not a manufacturing defect.

Is the Renter Energy Saving Kit free?

Yes, the Renter Energy Saving Kit is free, including shipping.

Why is NB Power giving away free Energy Saving Kit?

To help renters with energy saving products. Installing these products can help lower energy usage in households while increasing comfort levels.

When can I expect to receive my kit?

After completing your requests, kits normally take 4-6 weeks to reach your home. When the Energy Saving Kit is being shipped, you will receive an email confirmation including a tracking number.

Can roommates order their own kits for the same apartment?

No, we will only be providing one kit per mailing address to make sure we can help as many New Brunswickers as possible. 

How long will these kits be provided?

Kits are available while supplies last.

Why are these only available to renters?

Homeowners can participate in other SaveEnergyNB programs such as Total Home or Enhanced Energy Savings Program, but renters aren’t eligible. That’s why we are offering these Energy Saving Kits to help renters manage energy use, too.

Why should I install these products?

Small changes can make a big difference! Each of the products that are included in your kit use significantly less energy than traditional, inefficient products. This means you'll be managing your energy use and helping the environment.