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1. What is the Total Home Energy Savings Program?

The Total Home Energy Savings Program provides financial incentives to homeowners who make eligible energy efficiency upgrades to their homes.

2. How does it work?

It all starts with your initial Home Energy Evaluation. For $99, a Certified Energy Advisor will evaluate your home – from the attic to the basement- to find out where your home needs upgrades. Your initial Home Energy Evaluation will give you customized recommendations to improve your home’s space and water heating energy efficiency. Then, you have nine months to complete any upgrades and the Certified Energy Advisor will return to your home to document the upgrades you perform. This information is then used to determine the financial incentives for which you are eligible. To get started, register here!

3. What is the cost to participate?

Homeowners are responsible for paying a $99 fee +HST to the Certified Energy Advisor at the time of the initial Home Energy Evaluation. This $99 fee (plus HST) covers both the Initial and the Final Home Energy Evaluations.

4. I have questions about the Canada Greener Homes Grant or Loan administered by Natural Resources Canada, where I can I find more information? How do the two programs interact?

Please visit this web page for information about the Canada Greener Homes Grant (and Loan) and how it affects participants of the Total Home Energy Savings program.

5. What information is required on receipts to qualify for incentives?

To receive incentives, receipts must show:

  • Invoice/Receipt header (quotes or statements of work include proposed work and price estimates only and do not confirm services provided)
  • Invoice/Receipt #
  • Invoice/Receipt Date
  • Contractor (or Company) Name
  • Contractor (or Company) Address
  • Customer Name
  • Detailed description of services including R-Value added, insulation type, upgrade area in the home, e.g. "added R-60 blown cellulose in attic".
  • Product manufacturer and model number for equipment such as heating systems, water heating systems, HRVs, pool pumps, and drain water heat recovery units.
  • Efficiencies and performance criteria.
  • AHRI number for heat pump equipment.
  • Total amount charged

6. Can I begin to do work before I've had a Home Evaluation??

No. You must wait until you have the initial Home Energy Evaluation before purchasing or installing any products or materials.

7. Can I do the work myself?

Yes, you can do the work yourself; however, you are still required to provide receipts for all materials purchased.

8. What are ductless mini-split heat pumps?

Ductless mini-split heat pumps are a type of home heating technology.  A heat pump actually takes heat from the air outside and brings it into your home using a series of pumps and compressors.

During the summer a heat pump can cool your home by taking the heat from inside your home and moving it outside. Heat pumps can heat or cool your home using ductwork - like a furnace - or they can be ductless.

A ductless heat pump has no ductwork.  Instead it has a supply head mounted on the wall inside your home to supply heat into the room. A split system means it has two pieces: one for the outside of your home, and one for the inside. Mini just means that it is smaller in both size and heating output than the bigger whole-home heat pumps.

9. Should I consider a heat pump?

The Total Home Energy Savings Program offers incentives for making your home more efficient through insulation, air sealing, and windows, among other products.

Before considering installing a heat pump as a heating system, consider investing in upgrades that will ensure your home is energy efficient and less costly and easier to heat. When a home has well insulated walls, attic and basement and has a high level of airtightness through air sealing it will require less energy to heat or cool and it will stay warmer or cooler longer no matter what type of heating system you have.

Heat pumps are a great option for many homes in New Brunswick. They offer many advantages including energy savings on heating costs, two to three times higher efficiency than electric baseboards and the option of air conditioning in the summer.

Even though most of your heating needs will be met by the heat pump in the areas where it is installed you will still need to keep your current heating system in working order to provide a source of back up heat if the temperature becomes extremely cold and the heat pump can no longer work efficiently. 

10. What should I consider when buying a cold climate heat pump?

A cold climate heat pump is a special type that is designed function on the coldest New Brunswick days.  Since a heat pump works by taking heat from outside and bringing it into your home, the colder it is outside, the less effective the heat pump becomes.  Cold climate heat pumps use special technology to work at low temperatures.  While most heat pumps can still provide some heat at temperatures below -10°C, cold climate heat pumps are rated to provide anywhere from 70-100% of your heating needs at -20°C – and some systems can still provide heating at temperatures as low as -30°C.

Cold climate heat pumps are a great solution for New Brunswick Homeowners to help them reduce their heating bills year round, but also to take the edge off of those high January and February heating bills when outdoor temperatures drop below -15°C.

Due to their ability to provide both heating and cooling, heat pumps are becoming very popular. But not all heat pumps are the same. Some are actually designed to perform better as an air-conditioner, but aren’t that great at providing heat during harsh New Brunswick winters. 

When looking for a heat pump for our New Brunswick climate you should pay attention to a few factors:

  • Heating Season Performance Factor (HSPF) - The higher the HSPF, the more energy you’ll save.
  • Coldest operating temperature – Make sure you dig a bit deeper and check the following at the heat pump’s coldest operating temperature. You want your heat pump to put out a decent amount of heat on those -25°C. mornings!
    • Coefficient of performance (COP) – This is the efficiency of the heat pump at a certain temperature. The higher the number the better. The COP describes how many units of heat energy are moved into your home for each unit of electrical energy used by the heat pump.
    • Capacity – How much heat does this heat pump put out at its coldest temperature? Heat pumps are often casually described by their size, “a 12,000 BTU/h unit” for example, but that number only applies when it’s 8C outside. Good cold climate heat pumps will put out 70-100% of their rated capacity on the coldest of New Brunswick days.

11. What kind of warranty is offered with heat pumps?

Your heating contractor can provide you with warranty information for the various brands of heat pumps. Warranties can range in coverage and length – from 5 to 12 years.

12. Do heat pumps require any maintenance?

As a homeowner simply changing filters and keeping coils clean is most of the maintenance required.  During winter you may need clear snow and ice away from the outdoor unit to ensure it can work properly and go through a regular normal defrost cycle.

13. Should I ask about a service plan for a heat pump?

Yes. You should ask the company what they offer for a service plan. Some companies offer free service within the first year, others offer $99/year general maintenance, etc.  Make sure you know what is/isn’t covered under their warranty and service plan to ensure there are no unexpected costs.

14. Does the program provide incentives for windows?

Yes, windows that meet ENERGY STAR® Version 5 criteria introduced in January 2020 are eligible for incentives.

15. What makes a window energy efficient?

Windows that are eligible for incentives have some more advanced features such as three layers of glass, insulating materials separating the glass layers, special gasses between the glass, and careful design of the window frame to avoid losing heat to the outside. None of these requirements are mandatory, but these features are typically found in ENERGY STAR® Version 5 qualified windows.

16. Are energy efficient windows more expensive?

Generally, yes. Windows that meet ENERGY STAR® Version 5 criteria are about 5% to 25% more expensive than windows that only meet minimum building code requirements.

17. If I am in the program and I want incentives towards new energy efficient windows, what do I need to do?

You have to be registered in the program and have your initial Energy Evaluation performed on your home before purchasing or installing the windows. Keep the receipt from where you bought the windows or who installed them (or both). Also, it is important that you keep the stickers that are attached to the window that proves they are ENERGY STAR® Version 5 qualified; you can remove them from the window and attach them to a piece of paper.

18. What are the benefits of energy efficient windows?

First, although people talk about costs and savings before they start doing energy efficiency work on their homes, NB Power has found that after the work is performed, people talk about the many other benefits of energy efficiency instead of what they are saving. Properly installed energy efficient windows:

  • Help reduce drafts and currents of cold and warm air moving throughout a room.
  • Feel warmer to sit near because the two layers of glass have a coating (Low Emissivity coatings or Low E) that reflects body heat back into the room. Old single pane windows or double glazed windows with only one Low E coating let more heat escape to the outdoors.
  • Make the home quieter because of the extra glass and insulation between the window panes and within the framing components.
  • Reduce condensation because the inner glass surface is much warmer. Very high performing windows can eliminate condensation altogether. Condensation is an annoyance but can also lead to mould formation if it occurs consistently.

Of course, Energy efficient windows also save energy and money. It is difficult to provide estimates for how much can be saved, that is what the initial Energy Evaluation can help with! However, because even the very best windows have low insulating capabilities compared to walls or other surfaces, the energy savings and payback period are often not attractive. Energy efficient windows are still a good decision as they help reduce a home’s impact on the environment by reducing the heating requirements of the home and therefore reducing greenhouse gas emissions.

19. Are windows the first thing I should focus on improving in my home?

It depends on the unique environment of your home. Typically, participants achieve better energy savings by first making sure that their attic and basement walls are properly insulated.

 

What is Oil to Heat Pump Affordability Through Total Home?

NB Power and the federal government have made it easier for you to access funding to switch from oil to heat pumps by co-delivering the OHPA program through the Total Home Energy Savings Program. This means that you can simply fill out one registration form and potentially benefit from Total Home incentives as well as advance funding of up to $15,000 to help you cover some of your costs.

I think I qualify based on my household income; do I need to wait to have an energy audit first?

Yes, a home energy evaluation is required when transitioning from oil to heat pumps through the Total Home Energy Savings Program and a Home Energy Evaluation is included.

How do I know if I’m eligible for advance funding to switch from an oil system to heat pumps?

To check your eligibility for advance funding to make the switch from oil, refer to the household income table on the eligibility page. The income table should only be used to check your eligibility. Household income verification will take place at a later stage of the application process.

What is the income criteria to qualify?

To receive an advance payment to switch from oil heat to heat pumps, the gross (before-tax) income of you and your spouse or common-law partner (if applicable) must be equal to or less than the applicable amount indicated in this table based on household size.

How to calculate gross (before-tax) household income

Gross (Before-tax) income is calculated as follows:

  • Refer to your most recent income tax return, line 15000 (gross income).
  • If you have a spouse (or common-law partner), refer to the same line on their tax return.
  • Next, add your before-tax income with the before-tax income of your spouse or common-law partner to determine your household before-tax income.
  • Then compare your before-tax household income to the applicable amount in the table.

What documents will I need to provide to verify my eligibility?

NB Power will verify your proof of income and proof of primary residence based on these documents that you upload when you register:

  • Income Tax Notice of Assessment(s) OR Proof of Income Statement from Canada Revenue Agency (CRA) for you and your spouse or common-law partner (if applicable). 
  • Provide a valid government-issued identification with your current name and address, such as a driver’s license. Your identification must match the name and address on your application. 

What is the cost to participate?

There is no fee for those eligible for the advanced funding of up to $15,000. If you are switching from oil to heat pumps through the Total Home Energy Savings Program, the program will cover the cost of the Initial and the Final Home Energy Evaluations for participants switching from oil.

What if I don’t meet the income criteria for the grant?

If you do not meet the income qualifications to qualify for up to $15,000 in advance funding, rebate-based incentives are still available to help you make the switch through the Total Home Energy Savings program. To learn more, refer to the Program Guidelines. Program Guidelines Under the Total Home Energy Savings Program you might also qualify for an interest free loan to finance your energy efficiency upgrades through the Canada Greener Homes Loan.

Can I get an advance payment if I install just one heat pump?

If you qualify, you can receive an advance payment to offset the costs for the installation of a complete heat pump system that will replace your oil heating system. You can check out the eligibility criteria page for specific requirements, but the system should be sized to meet the heating load of the home and be capable of distributing heat to all parts of the home. In some cases, a single correctly sized central heat pump may meet the criteria just mentioned; in other cases, a combination of central, multizone, and/or mini split heat pumps may be required. Talk to a qualified heat pump contactor about the right heat pump system for your home.

Can I get an advance payment if I install several mini split heat pumps?

See the answer above. Yes, in some cases several cold climate mini split heat pumps could meet the requirement to have a heat pump system sized to meet the heating load of the home and be capable of distributing heat to all parts of the home. Talk to a qualified heat pump contactor about the right heat pump system for your home.

What if the heat pump system I choose costs more than what’s covered by the grant money?

The maximum grant provided is $15,000. If the cost is higher, you’ll need to pay any amount over $15,000. The Canada Greener Homes Loan is available to help you finance eligible retrofits through the Total Home Energy Savings Program

What if my quotes are lower than $15,000, can I still get the full amount?

The advanced funding is for an upgraded heating system and related expenses and covers costs up to $15,000. If the quotes for your upgrades are less than $15,000 then that amount will be covered. For upgrades over $15,000, the homeowners will be responsible for costs above the funding amount.

Can I use the grant money for other things besides a heat pump system?

Up to $15,000 in advanced funding is available to help you upgrade from oil heat to a heat pump system. This means it will cover the actual cost of your upgrade, up to $15,000. For example, if your upgrades cost $12,500, it will cover $12,500. If your project costs exceed $15,000, it will cover $15,000, and you’ll be responsible for the difference.

Funding can be used for the following:

  • Necessary electrical and mechanical upgrades to your home for a new electric heat pump system
  • Installation of outdoor piping loops for ground source heat pumps
  • The safe removal of your oil tank
  • Installation of a supplemental electric heating system (as required)
  • Switching over other oil-using household systems, such as an electric water heater (where necessary)

Can I qualify as a renter?

No. You must be a homeowner living in the home as your primary residence to participate in the and access advanced funding through the Total Home Energy Savings program.

Can I get money before I start my upgrades?

Yes, you can get an advance payment after you provide the necessary documentation and quotes.

How long will it take to get the advance payment?

To get your advance payment you need to register, have your eligibility verified, have an Initial Energy Evaluation, and submit complete quotes (plus the Advance Payment Form). Once these items are complete and verified you should receive your payment in approximately 10 business days. Keep in mind part of this process involves getting quotes from contractors, and this should involve a visit to your home. Ensuring your application documents (including quotes) are complete and accurate will help speed up the process. For additional information you can review the Program Guidelines .

How do I get my Canada Heat Pump Bonus cheque?

Homeowners are also eligible for a one-time bonus payment of $250. This payment from Natural Resources Canada is to further help homeowners with the costs associated in their transition from oil heating to an eligible heat pump. If you have questions regarding the $250 bonus payment, please contact Natural Resources Canada by email at OHPA-CAMT@nrcan-rncan.gc.ca or by telephone at 1-833-674-8282/TTY 1‑800-465-7735.

Is there just one application for this program?

NB Power is a partner with the federal government to deliver their Oil to Heat Pump Affordability Program in New Brunswick. This means you only need to apply for the Total Home Energy Savings Program and select that you’d like to switch from oil heat to a heat pump system.

Can I start work before I’ve been approved for the advance payment?

No, you must register into the Total Home Energy Savings Program, have your eligibility verified, have an Initial Energy Evaluation, submit complete quotes (plus the Advance Payment Form), and receive approval from NB Power before starting work. After these steps are complete you will be notified by NB Power that your work can proceed plus, you’ll receive your advance payment (if eligible)! Keep in mind under the Total Home Energy Savings Program you might also qualify for an interest free loan to finance your energy efficiency upgrades through the Canada Greener Homes Loan.

What if I’ve already installed a heat pump system?

If you installed a heat pump system without:

  • Registering in the program
  • Having your eligibility verified
  • Completing an Initial Energy Evaluation
  • Submitting complete quotes
  • Getting approval from NB Power

Then, you are not eligible for funding.

Can I take advantage of the advance payment along with the Canada Greener Homes Loan?

Yes, and the process starts by registering into the Total Home Energy Savings Program and making the selection that you would like to switch from oil heat to a heat pump system. Check out the Canada Greener Homes Loan website for more information on the loan.

I make over $70,000 so I can’t participate in the Enhanced Energy Savings Program, but how can I check my eligibility for the Total Home Energy Savings program?

For more information on advance funding eligibility click here.

Do I need a home energy evaluation to access advanced funding of up to $15,000 through the Total Home Energy Savings program?

Yes, in New Brunswick the OHPA program is now delivered by NB Power through the Total Home Energy Savings Program and a Home Energy Evaluation is included. As part of the agreement with the federal government, both an Initial and Final Energy Evaluation are required in New Brunswick to participate in this program and receive incentives. Having a Home Energy Evaluation will identify efficiency measures that can be implemented to make your home more comfortable and energy efficient.

Do I need to provide proof of my oil usage?

If available, provide receipts for oil purchased in the last year to your Energy Advisor during the Final Energy Evaluation. This is not mandatory, it is for program improvement purposes.

Can I keep my oil tank?

You are not required to remove your oil tank through the Oil Heating Transition of the Total Home Energy Savings Program, however, you can use the advance payment to cover the cost, if you choose to have your tank removed.

Heat Pumps

Eligible models, heat pump maintenance and tips for choosing a contractor.

Heat Pumps