1. Who is eligible?

The Enhanced Energy Savings Program is open to all eligible New Brunswick homeowners, regardless of how they heat their homes.

Three important criteria are used to determine eligibility:

  1. An annual combined gross household income of up to and including $70,000. You can determine your household income by checking the most current income tax Notice of Assessment showing Line 15000 for each adult (19+) living in the home.
  2. You must own the home and live in it.
  3. Your home must have a need for major energy efficiency upgrades.

2. Do I need to be an NB Power customer to apply?

No, the Enhanced Energy Savings Program is open to all eligible New Brunswick homeowners, regardless of energy provider (Saint John Energy, Perth Andover Light Commission and Edmundston Energy, etc.).

3. How can I take part in the program? Can I register?

Complete the online registration form.

4. What are the upgrades?

Upgrades are recommended based on a pre-upgrade evaluation by a Certified Energy Advisor. All upgrades require approval by NB Power and are determined based on energy efficiency and savings.

Eligible homeowners will be offered a series of upgrades, such as the addition of basement, attic and wall insulation; ventilation for air quality or humidity issues and mini-split heat pumps for efficient heating (see mini-split eligibility requirements in section below). Homes can qualify for some or all of the potential upgrades to be completed at no cost.

5. Do I need to do the insulation upgrade?

We recommend proceeding with insulation upgrades. The right amount of insulation makes your home more energy-efficient by reducing heat loss in winter and keeping heat out in summer. This means your heating and cooling systems don’t have to work as hard, saving energy and making your home more comfortable. 

6. Do I have to own my home?

Yes, you must own the home and live in it. Eligible participants must be the owner of the property as registered with Service NB. You must be the primary resident of the home and live in it.

7.  I’ve already applied, when will I hear back?

Since launching we’ve had tremendous interest in the Enhanced Energy Savings Program (EESP) and are fully subscribed for the 2025/26 fiscal year and beyond for new registrations. We are keeping a waiting list which could be up to two years for new applications based on funding availability. We will continue to pre-screen applicants on a first come, first served basis. There is no need to call or apply again

8. What will it cost?

There is no cost to participate in the Program. This program is funded by the Government of New Brunswick and administered by NB Power.

9. If I’m registered in Total Home Energy Savings Program and am now eligible for the Enhanced Energy Savings Program - can I make the switch?

You can benefit from both Enhanced Energy Savings Program and Total Home Energy Savings Program. Programs must be completed one at a time.
 
If you are currently enrolled in the Total Home Energy Savings Program and have started your upgrades, it is recommended to complete the Total Home Energy Savings Program and receive your Total Home program incentives from NB Power before registering for the Enhanced Energy Savings Program.
 
If you have not started your Total Home Energy Savings Program upgrades, you may withdraw from the Total Home Energy Savings Program and apply for the Enhanced Energy Savings Program. It’s important to note the cost of your evaluation cannot be reimbursed.
 
Please let us know which option you would like to proceed with by contacting us at SmartHabits@nbpower.com.

10. What if I have already received funding from the Department of Social Development?

If you received funding from the Department of Social Development, you are eligible to participate.

11. What if I am a client of Social Development or on Social Assistance?

You are still eligible to be considered to participate in the Enhanced Energy Savings Program.

12. What if I am in a Social Development home?

You are not eligible to participate if you are not the rightful owner of the home.

13. What if my spouse or partner and I are income splitting on our income taxes which makes our household income seem higher than it is?

Spouses or common-law partners who are income splitting (which can affect Line 15000 on your Notice of Assessment), must submit copies or photos of the full CRA T1 Income Tax Return for both adults, instead of the Notice of Assessment.

14. I have a heat pump, but it is not working. Am I eligible for the EESP?

If you are eligible for a heating system upgrade through the EESP, you may qualify for the replacement of one non-functioning heat pump. Eligibility and approval are based on program guidelines.

1. Who is eligible to have a mini-split heat pump included in their upgrades?

If you meet the eligibility requirements for the Enhanced Energy Savings Program and rely on electric baseboards as the primary heating source throughout your house, a heat pump may be recommended, if you do not already have one. Similarly, if the eligibility requirements for the Enhanced Energy Savings Program are met and the whole-home heating system is exclusively an oil-fired boiler or oil-fired furnace, then a cold climate air source heat pump or an alternate system may be recommended as part of the home’s upgrades.

2. Can I sign up just for a mini-split heat pump?

No. The Enhanced Energy Savings Program is a building envelop program that improves the overall efficiency of your home. Upgrades could include insulation, upgrading the heating system and ventilation for air quality or humidity issues - all to help reduce energy use and improve the comfort of your home. 

To get the most savings, all the upgrades work together and if specific upgrades are rejected, your home won’t be as energy efficient or as comfortable as it could be. 

Eligible homeowners are offered a series of upgrades. The Program targets homes in need of major energy efficiency upgrades, especially those needing insulation and air sealing. The upgrades recommended for your home will be determined at the time of the energy evaluation. 

3. Are mini-splits really free? What if the mini-split needs repairs?

All mini-split heat pumps provided through the EESP will have a 10-year warranty for parts and labour. 

4. What is the customer’s responsibility for their mini-split?

Customers are responsible for regular filter cleanings (we’ll provide information to help guide you) and keeping the outdoor area around your mini-split heat pump clean and free of snow/ice build up.

5. How many heat pumps can I receive as part of my participation in the Enhanced Energy Savings Program?

Eligible households with primary electric heating will receive one heat pump per home as part of the heating system upgrade. Heat pump size and placement will be determined by a certified HVAC contractor, who will install the unit in the best location to maximize heat distribution and energy efficiency. 

6. If I pay for my heat pump upfront, will EESP reimburse me when it’s my turn in the program?​

No, the program does not reimburse customers who pay for their heat pump up front. Heat pumps are not guaranteed under the program, as eligibility is determined through an energy evaluation of your home. Only approved contractors from the program are allowed to install the equipment. Additionally, the warranty offered applies specifically to the heat pumps provided by the program. ​

7. What if my electrical panel won’t support a mini-split heat pump?

During your home visit, the contractor will determine what is needed to install your mini-split. In some cases, a “pony panel” will be required and the cost will be covered by NB Power. If additional electrical upgrades are required to safely add a mini-split, the cost would be the responsibility of the homeowner.

8. Will I see a reduction in my power bill once the mini-split heat pump is installed?

Mini-splits heat pumps heat, cool and dehumidify your home, keeping you comfortable year-round. They can also save money and energy as they’re much more efficient than traditional heating methods.

The effect a newly installed mini-split heat pump will have on your heating costs varies based on the size, floor plan and your personal usage/temperature settings.

9. What if I rent my heat pump?

If you already have a heat pump installed in your home, you may still be eligible for a heating system upgrade, including one heat pump.

The EESP does not repair or replace rental heat pumps.

10. Will I be able to choose my Service Organization and Contractor for my upgrades?

NB Power offers a network of qualified Service Organizations and Contractors. Customers accepted in the Enhanced Energy Savings Program (EESP) can now select both their preferred Service Organization and HVAC contractor from those operating in their geographic zone and based on the recommended heating system.

After an application is approved and processed, customers accepted in the EESP will be contacted by NB Power to select their Service Organization and Contractor. We cannot accept selections before an application is approved.

The updated list can be accessed here.

11. How long will it take to see energy efficiency improvements after switching from oil to a heat pump?

Once you switch to a heat pump, you will no longer need to pay for oil. However, there will be electricity costs associated with running the heat pump. Heat pumps are more energy-efficient, so while you’ll see a reduction in your oil expenses, you’ll notice an increase in your electricity usage. Many customers find that the overall energy costs remain comparable or even lower, depending on how efficiently the heat pump is used.

12. Can installing a heat pump reduce my energy usage?

Yes, heat pumps are more energy-efficient than many traditional heating and cooling systems as they provide more consistent temperatures throughout your home, eliminating cold spots in the winter and hot spots in the summer. They offer both heating and cooling in one system, giving you year-round comfort with efficient temperature control.

By transferring heat rather than generating it, they use less electricity to maintain comfortable indoor temperatures, which can lead to a reduction in overall energy consumption.

13. How does a heat pump's cooling feature compare to traditional air conditioners?

Heat pumps offer effective cooling that rivals traditional air conditioners. They transfer heat from inside your home to the outside, providing energy-efficient cooling while maintaining comfortable indoor temperatures throughout the warmer months.

14. Are heat pumps more efficient than electric baseboard heaters?

Yes, heat pumps are much more efficient than electric baseboard heaters. Instead of generating heat, they transfer heat from the outside air, using less energy to keep your home warm in the winter. This can result in more efficient energy use, especially during colder months.

15. Does a heat pump help control humidity in my home?

Yes, heat pumps often have humidity control features, especially when operating in cooling mode. By removing excess moisture from the air, they help keep your home feeling comfortable and reduce the potential for humidity-related issues like mold or mildew.

16. Will a heat pump help me stay comfortable year-round?

Absolutely! Heat pumps provide both heating in the winter and cooling in the summer. This makes them a versatile solution for maintaining comfortable indoor temperatures throughout the year, no matter the season.

 

1. What is the Oil to Heat Pump Affordability (OHPA) program?

The Oil to Heat Pump Affordability (OHPA) program is part of the Canada Greener Homes Initiative and assists Canadians in switching from oil heating to an electric cold-climate heat pump. 

In New Brunswick, NB Power administers the Oil to Heat Pump Affordability (OHPA) program on behalf of Natural Resources Canada. OHPA is delivered through the Enhanced Energy Savings Program (EESP).

2. How is the OHPA program different from the EESP ?

The OHPA program is specifically for those homeowners heating with oil. OHPA is delivered under the EESP, and homeowners should apply directly to the EESP for off-oil upgrades. The EESP is open to New Brunswick homeowners with an annual combined household income of $70,000 and under, regardless of how they heat their homes. The program targets homes in need of energy efficiency upgrades, especially those needing insulation and air sealing, at no cost to customers.  

3. I make over $70,000 so I can’t participate in the EESP, can I still access funding to transition to an oil heating system?

If you make over $70,000 you can apply to the Total Home Energy Savings Program to access off-oil funding. 

4. I’ve heard of a new federal program to replace my oil system with an electric cold-climate heat pump, and I think I qualify based on my household income, do I need to wait to have an energy audit first?

If your household income falls within the median level you can apply for the Total Home Energy Savings Program to access off-oil funding. If your household income is $70,000 and below you can apply the EESP to access off-oil funding. In both cases an energy audit is required. If you want an energy audit to see what other improvements you can do to make your home more energy efficient and to access extra incentives, you should register for NB Power’s Total Home Energy Savings Program. Remember, if you are participating in the Total Home Energy Savings Program, don’t purchase or install your new heat pump until you have had an energy audit on your home. 

5. Can I keep my oil tank?

To participate in the EESP, your original oil-fired heating system will be safely removed and disposed of by the EESP HVAC contractor. This includes any remaining oil fuel, the oil tank, the oil heating system (furnace or boiler), and all supporting infrastructure. This is a requirement to participate in the program. Participants in the Total Home Energy Savings Program are not required to have their oil tank removed; however, these costs are eligible expenses under the program should you wish to do so.

6. What if I want to keep my oil tank?

If you want to keep your oil tank you can apply to the Total Home Energy Savings Program.

7. Will I receive a $15,000 rebate?

Homeowners who register for the off-oil option under EESP will not receive a rebate but will receive oil heating upgrades through the EESP program at no cost to the homeowner.

8. Will a new heat pump completely replace my current oil heating system?

The Enhanced Energy Savings Program (EESP) targets homes in need of major energy efficiency upgrades, especially those needing insulation and air sealing. We rely on the home assessment to determine the heating load of the home and what type of heating options would work best. The intent of expanded Enhanced Energy Savings Program and the Government of New Brunswick is to transition from oil heating and completely remove the oil heating system. Only when conditions prevent removing the system, would it be left in place. This will be determined by the contractor and NB Power.

9. Under the Oil Heating Transition stream, what happens to my original oil heating system if I don’t need it?

To participate in the Enhanced Energy Savings Program your original oil heating system will be safely removed by the contractor. This is a requirement to participate in the program.

10. I just got my oil tank filled; can I still apply for the Enhanced Energy Savings Program?

Yes, you can still apply.

11. Will I get a rebate for my recent oil purchase?

Unfortunately, the Enhanced Energy Savings Program funding would not apply to recent oil purchases.

12. What will happen to the oil that is currently in my tank?

Contractors will safely dispose of oil in your tank.

13. I already have one heat pump in my house, and I use oil for a back-up, can I get a second heat pump?

Not at this time. The objective of the Oil Heating Transition stream of the Enhanced Energy Savings Program is to help New Brunswickers whose primary and only heating system is oil.

14. Under the Enhanced Energy Savings Program will I be able to select my contractor of choice for my upgrades?

Yes, program participants will be able to select from a list of approved contractors in your geographic Zone that are qualified to complete the work recommended by the Service Organization.

15. I hear NB Power recently made some changes to contractors. Could you outline those for me?

We recently issued four unique Request for Qualifications on the New Brunswick Opportunities Network for heat pump and insulation contractors; contractors to support the Oil Heating Transition portion of the Enhanced Energy Savings Program; and for service organizations to support the Enhanced Energy Savings Program.

16. I’ve applied for the EESP but I have not heard back, do I need to apply again?

Oil Heating Transition is a new stream of the Enhanced Energy Savings Program. If you currently heat with oil and have a combined household income of less than $70,000, we recommend you apply again and select the oil heating option on the registration form to properly categorize your application.

17. How do I get my Canada Heat Pump Bonus cheque?

Homeowners are also eligible for a one-time bonus payment of $250. This payment from Natural Resources Canada is to further help homeowners with the costs associated in their transition from oil heating to an eligible heat pump. If you have questions regarding the $250 bonus payment, please contact Natural Resources Canada by email at OHPA-CAMT@nrcan-rncan.gc.ca or by telephone at 1-833-674-8282/TTY 1‑800-465-7735.